✦ FAQ

Your questions,
our answers

Everything worth knowing before choosing between PIXMARO Cloud and PIXMARO Self-hosted.

General

Cloud or Self-hosted: which one should I pick?

If you want zero technical work — nothing to install, everything managed — go for the Cloud (14-day free trial). If you want your images on your own server, your domain and your brand, go for Self-hosted. They are two ways of deploying the same solution: the workflow and the features are identical.

Is the Lightroom plugin included?

Yes. It comes with every Self-hosted license, and is available on the Cloud from the Studio plan up. It publishes your photos from Lightroom Classic and syncs your clients' choices, ratings, comments and favourites.

Do my clients need to install anything?

No. Your clients open their albums from any browser (Chrome, Safari, Firefox, Edge), on desktop, tablet or mobile. Nothing to install on their side.

Self-hosted

What are the technical requirements?

PHP 8.2+ with the PDO SQLite, GD, zip, OpenSSL, mbstring and fileinfo extensions. It runs on most shared hosting (OVH, Infomaniak, o2switch, PlanetHoster…). Neither MySQL nor Node.js is required.

How long does installation take?

Under 5 minutes: you upload the files over FTP, open the web installer which checks the requirements, then activate your license with the key you received by email.

Is my data safe?

With self-hosted, everything stays with you. Only the license check contacts pixmaro.com, roughly once a week. Your images never pass through our servers.

What is the difference between Standard and Pro?

White-label. Standard shows a discreet “Powered by PIXMARO” note; Pro removes it entirely for an experience that is 100 % under your brand, with your domain name and your logo.

Cloud

Does the free trial require a credit card?

No. The 14-day trial needs no credit card. You only pay once convinced.

Where are my photos hosted on the Cloud?

On PIXMARO infrastructure. Each studio gets its own isolated database and file storage. Updates, backups and security are included.

Can I change Cloud plan?

Yes, at any time. Switching to annual billing gets you 2 months free, and the subscription stays cancellable with no commitment.

Billing & licenses

Annual or lifetime (self-hosted)?

The annual license renews automatically at the same price every year (cancellable). Lifetime is paid once and includes updates for life + 12 months of premium support.

Can I move from annual to lifetime, or from Standard to Pro?

Yes, self-service from your “My licenses” area. You only pay the fixed difference.

What happens if I do not renew my annual license?

Nothing is deleted and your client galleries stay online. You can no longer create new albums or receive updates and support until you renew. Lifetime never freezes.

Which payment methods do you accept?

Payment is secured through PayPal (credit cards accepted without a PayPal account).

Another question?

Our support is here to help you, before and after your purchase.

Contact support See pricing